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Receptionist Vacancy

Saturday morning Receptionist role at our Castle Cary practice

Main Purpose of Job:

To act as the first point of call for the Practice, in order to provide a friendly, efficient and effective reception service for our clients

Location of Job:

The job is based at the Castle Cary Practice.

Hours of Work:

  • 8.30am to 1.00pm every Saturday  
  • Flexibility to work additional hours as required depending on operational requirements

Lines of Authority:

  • Responsible to the Assistant Practice Manager

Main Duties:

To undertake general reception duties as follows:

  • Welcome small animal and into the surgery and check all relevant information is on the computer        
  • Process payments/invoices after consultation
  • Hand over tablets/medication and reiterate Veterinary Surgeon dosage instructions
  • Answer basic enquiries e.g. Worming, flea products. (If more technical queries or unsure of the information refer to Head Nurse or in her absence a Veterinary Nurse or Veterinary Surgeon as appropriate)
  • Answer telephone as required
  • Book appointments for surgery
  • Provide administrative support to the small animal, equine and large animal departments
  • To assist with The Healthy Pet Scheme
  • To update and maintain computerised client records
  • To maintain waiting room cleanliness and appearance as follows: Clean and mop waiting room floors at end of surgery, tidy waiting room, tidy merchandise stands

To ensure the procedural close down of the practice at the end of the morning session including:

  • Lock doors
  • Close windows
  • Cash up daily takings
  • Till to safe
  • Ensure phones have transferred to duty vet
  • Activate alarm as necessary

Knowledge & Skills Required:

  • Thorough understanding of Guidelines to Small Animal Reception duties manual
  • Sound knowledge of Practice policies and protocols across all three departments
  • Competence in the use of the Practice Management System
  • Up-to-date knowledge of Practice services and products including the Healthy Pet Scheme and Healthy Horse Scheme
  • Working knowledge of Preventative Healthcare, common veterinary terms, treatments and operations
  • Good client care skills – courtesy and helpfulness is expected at all times
  • Good communication skills
  • Good teamwork skills

Training:

  • Attendance at relevant in-house training sessions
  • Attendance at appropriate external training courses to enhance skills and personal development

Confidentiality:

  • Prohibits divulgence of any information that is secret and confidential to your Employer.
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