Saturday Receptionist

We are looking for a Saturday receptionist to join our small animal team at Castle Cary

8.30am – 1.00pm every Saturday

  • Can demonstrate great customer service skills, both face-to face and over the phone
  • Used to working in a pressured environment
  • Competent with computerised systems
  • Can follow procedure and protocols
  • Good with attention to detail
  • Had previous responsibility for handling cash
  • Loves people and their pets

Saturday Receptionist

Main Purpose of Job:

To act as the first point of call for the Practice, in order to provide a friendly, efficient and effective reception service for our clients

Location of Job

The job is based at the Castle Cary Practice

Hours of Work:

  • 8.30am to 1.00pm every Saturday  
  • Flexibility to work additional hours as required depending on operational requirements

Lines of Authority:

  • Responsible to the Senior Small Animal Receptionist

Main Duties:

  • To undertake general reception duties as follows:
    • Welcome small animal and into the surgery and check all relevant information is on the computer        
    • Process payments/invoices after consultation
    • Hand over tablets/medication and reiterate Veterinary Surgeon dosage instructions
    • Answer basic enquiries e.g. Worming, flea products. (If more technical queries or unsure of the information refer to Head Nurse or in her absence a Veterinary Nurse or Veterinary Surgeon as appropriate)
    • Answer telephone as required
    • Book appointments for surgery
  • Provide administrative support to the small animal, equine and large animal departments
  • To assist with The Healthy Pet Scheme
  • To update and maintain computerised client records
  • To maintain waiting room cleanliness and appearance as follows:
    • Clean and mop waiting room floors at end of surgery
    • Tidy waiting room
    • Tidy merchandise stands
  • To ensure the procedural close down of the practice at the end of the morning session including:
    • Lock doors
    • Close windows
    • Cash up daily takings
    • Till to safe
    • Ensure phones have transferred to duty vet
    • Activate alarm as necessary

Knowledge & Skills Required:

  • Thorough understanding of Guidelines to Small Animal Reception duties manual
  • Sound knowledge of Practice policies and protocols across all three departments
  • Competence in the use of the Practice Management System
  • Up-to-date knowledge of Practice services and products including the Healthy Pet Scheme and Healthy Horse Scheme
  • Working knowledge of Preventative Healthcare, common veterinary terms, treatments and operations
  • Good client care skills – courtesy and helpfulness is expected at all times
  • Good communication skills
  • Good teamwork skills

Training:

  • Attendance at relevant in-house training sessions
  • Attendance at appropriate external training courses to enhance skills and personal development

Confidentiality:

  • Prohibits divulgence of any information that is secret and confidential to your Employer.

If you would like to be a part of an awesome practice team, please send your CV to ENugent@delawarevets.co.uk or fill in the below form

Job Title
Saturday Receptionist
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