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Small Animal Receptionist

Saturday position

Main Purpose of Job:

To act as the first point of call for the Practice, in order to provide a friendly, efficient and effective reception service for our clients

Location of Job

The job is based at the Castle Cary Practice

Hours of Work:

  • 8.00am to 12.30pm or 8.30am – 1.00pm every Saturday
  • Flexibility to work additional hours as required depending on operational requirements

Lines of Authority:

  • Responsible to the Senior Small Animal Receptionist

Main Duties:

To undertake general reception duties as follows:

  • Welcome small animal and into the surgery and check all relevant information is on the computer
  • Process payments/invoices after consultation
  • Hand over tablets/medication and reiterate Veterinary Surgeon dosage instructions
  • Answer basic enquiries e.g. Worming, flea products. (If more technical queries or unsure of the information refer to Head Nurse or in her absence a Veterinary Nurse or Veterinary Surgeon as appropriate)
  • Answer telephone as required
  • Book appointments for surgery
  • Provide administrative support to the small animal departments
  • To assist with promoting our Healthy Pet Scheme
  • To update and maintain computerised client records
  • To maintain waiting room cleanliness and appearance

To ensure the procedural close down of the practice at the end of the morning session including:

  • Lock doors
  • Close windows
  • Cash up daily takings
  • Package lab samples for collection
  • Till to safe
  • Ensure phones have transferred to duty vet
  • Activate alarm as necessary

Knowledge & Skills Required:

  • Working knowledge of Preventative Healthcare, common veterinary terms, treatments and operations
  • Good client care skills – courtesy and helpfulness is expected at all times
  • Good communication skills
  • Good teamwork skills
  • Cash Handling & Numeracy


  • Attendance at relevant in-house training sessions
  • Attendance at appropriate external training courses to enhance skills and personal development

If this position is of interest please submit a CV and covering letter outlining why you wish to be considered for the role to: 

Sarah Staniforth, Practice Director - SStaniforth@delawarevets.co.uk