Small Animal Receptionist

Main Purpose of Job:

To act as the first point of call for the Practice, in order to provide a friendly, efficient and effective reception service for our clients

Location of Job

The job is based at the Castle Cary Practice

Hours of Work:

• 8.00am to 12.30pm or 8.30am – 1.00pm every Saturday
• Flexibility to work additional hours as required depending on operational requirements

Lines of Authority:

• Responsible to the Senior Small Animal Receptionist

Main Duties:

To undertake general reception duties as follows:

• Welcome small animal and into the surgery and check all relevant information is on the computer
• Process payments/invoices after consultation
• Hand over tablets/medication and reiterate Veterinary Surgeon dosage instructions
• Answer basic enquiries e.g. Worming, flea products. (If more technical queries or unsure of the information refer to Head Nurse or in her absence a Veterinary Nurse or Veterinary Surgeon as appropriate)
• Answer telephone as required
• Book appointments for surgery
• Provide administrative support to the small animal departments
• To assist with promoting our Healthy Pet Scheme
• To update and maintain computerised client records
• To maintain waiting room cleanliness and appearance

To ensure the procedural close down of the practice at the end of the morning session including:

• Lock doors
• Close windows
• Cash up daily takings
• Package lab samples for collection
• Till to safe
• Ensure phones have transferred to duty vet
• Activate alarm as necessary

Knowledge & Skills Required:

• Working knowledge of Preventative Healthcare, common veterinary terms, treatments and operations
• Good client care skills – courtesy and helpfulness is expected at all times
• Good communication skills
• Good teamwork skills
• Cash Handling & Numeracy

Training:

• Attendance at relevant in-house training sessions
• Attendance at appropriate external training courses to enhance skills and personal development

If this position is of interest please submit a CV and covering letter outlining why you wish to be considered for the role to: 

Sarah Staniforth, Practice Director - SStaniforth@delawarevets.co.uk