Small Animal Evening Receptionist

You will act the first point of call for the Practice, in order to provide a friendly, efficient and effective reception service for our clients

The job is based at the Castle Cary Practice

Hours of Work:

  • 12.45pm – 6.45pm Monday – Friday
  • Flexibility to work additional hours as required depending on operational requirements

Lines of Authority:

Responsible to the Practice Director

Main Duties:

To undertake general reception duties as follows:

  • Welcome small animal and into the surgery and check all relevant information is on the computer        
  • Process payments/invoices after consultation
  • Dispense tablets/medication and reiterate Veterinary Surgeon dosage instructions
  • Answer basic enquiries e.g. Worming, flea products. (If more technical queries or unsure of the information refer to Head Nurse or in her absence a Veterinary Nurse or Veterinary Surgeon as appropriate)
  • Answer telephone as required
  • Book appointments for surgery
  • Provide administrative support to the small animal, equine and large animal departments
  • To assist with The Healthy Pet Scheme
  • To update and maintain computerised client records

To maintain waiting room cleanliness and appearance as follows:

  • Clean and mop waiting room floors at end of surgery
  • Tidy waiting room
  • Tidy merchandise stands

To ensure the procedural close down of the practice at the end of the evening session including:

  • Lock doors
  • Close windows
  • Cash up daily takings
  • Till to safe
  • Arrange collection of lab samples
  • Ensure phones have transferred to duty vet
  • Activate alarm as necessary

Knowledge & Skills Required:

  • Thorough understanding of Guidelines to Small Animal Reception duties manual
  • Sound knowledge of Practice policies and protocols across all three departments
  • Competence in the use of the Practice Management System
  • Up-to-date knowledge of Practice services and products including the Healthy Pet Scheme and Healthy Horse Scheme
  • Working knowledge of Preventative Healthcare, common veterinary terms, treatments and operations
  • Good client care skills – courtesy and helpfulness is expected at all times
  • Good communication skills
  • Good teamwork skills


  • Attendance at relevant in-house training sessions
  • Attendance at appropriate external training courses to enhance skills and personal development


  • Prohibits divulgence of any information that is secret and confidential to your Employer.
Job Title
Small Animal Evening Receptionist
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