Castle Cary: 01963 350307 or Yeovil: 01935 474690

COVID-19 Update for Equine Clients

Please see our latest client guidelines below

Equine Client Advice

We are open and have resumed services with social distancing measures in place.

Our preferred payment method is via our website or by card.

Due to the ways of working we have had to adapt to keep our staff, you and your animals safe, things are taking us a bit longer, reducing the number of horses we can see in a day. Please bear with us while we continue to prioritise appointments and operations, and offer video or telephone consults for some cases.

Advice if you are self-isolating:

Don’t walk into the practice. We need to keep everyone safe.

Instead, phone us and explain your situation. We’ll arrange a suitable way of conducting your appointment that is in everyone’s best interests.

There are a variety of options available to everyone – the important thing is to let us know and we’ll work together!

Can my horse receive it’s vaccinations?

Yes. Please contact the practice to arrange an appointment and instructions on how we will keep you and our staff safe to enable us to carry out this treatment for your pet.

Can my horse’s routine dental care be carried out?

Yes – but this will require risk assessment and due to the need to maintain safe working practices SEDATION will be mandatory.

Can mares be scanned to see if she is in foal?

Yes – we will risk assess this – but generally we are now able to perform fertility work, AI and other services.

Can my horse get COVID-19?

There is currently no evidence that a horse or pony, can suffer from or transmit COVID-19. The World Health Organisation continues to monitor the latest research on this and other COVID-19 topics.

Can I get my horse’s feet trimmed or shoed?

The Farriers Registration Council confirmed on Tuesday 24 March that its farriers can continue to provide essential services to equines, using their judgement as to matters of priority and/or urgency, with appropriate social distancing, hand washing and equipment cleaning. Many are using a traffic light system for assessing essential care. Routine shoeing should be delayed for three weeks. Please check with your vet if special remedial shoes are fitted, as it may be necessary to reshoe within the current period. Please note this position is subject to change.

Can I get repeat prescriptions?

Yes. It would be required normally that an animal is seen every six months to allow us to write the prescription for you. As this would not be deemed essential contact, the prescription is likely to be issued subsequent to a video or a phone call.

Can I be there to say goodbye, if my horse needs to be put to sleep?

Yes. You can be close to your horse whilst adhering to government advice on social distancing and hand washing to keep our vets safe.

Will my horse insurance be affected if my horse can’t get their routine care?

Insurance companies are reviewing their policies regarding routine care to reflect the current period and reasonable adjustments. Leading equine insurers have assured the British Equine Veterinary Association that policies will continue to be honoured in circumstances such as delays in annual boosters being administered or treatment plans not being completed prior to 12 months cover ending, directly resulting from COVID-19 restrictions. Please check directly with your insurance company for specifics.

If you still have questions that weren’t covered above, please contact us directly.

What happens if my horse is ill, but I do not think it’s an emergency?

To respect social distancing rules, we are replacing our standard consultation service with video and telephone consultations. Please contact the practice to arrange an appointment.

If following this it is deemed appropriate your horse will receive veterinary attention if it is sick, injured or not attending is/or would lead to a welfare situation.